Request deletion of your Apala Cloud account
You can ask us to delete your Apala Cloud account and the personal data linked to it at any time. Your account stays active until our team has processed the request.
How to request deletion
- In the app: open Profile and tap Request Account Deletion. This opens your email app with the request already filled in.
- By email: send an email to support@apalacloud.com with the subject
Account deletion request. Send it from the email address you use to sign in, so we can confirm the account is yours.
We will verify the request, and may reply to confirm it before we act. We will email you once your account has been deleted.
What happens to your data
- Deleted or anonymised: your account and the personal information linked to it, such as your name, email address, phone number, address, date of birth, gender and profile photo.
- Kept where required: records we must keep to meet legal, tax, security or fraud-prevention obligations, such as your acceptance of our Terms and Privacy Policy.
If your account was created for you by an installer, distributor or administrator, you can also ask them to request deletion on your behalf. See our Privacy Policy for more details.